Add and Configure a Call Monitoring Group*

RingCentral Office®

category
Admin Guide

Procedure

  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Call Monitoring tab.
  4. Select New Call Monitoring. The Add Group pop-up appears.
  5. Select the button next to Call Monitoring.
  6. Click Next.
  7. Enter a Group Name.
  8. Click Next.
  9. Select the users that can monitor this group.
  10. Click Next.
  11. Select the users that can be monitored by this group.
  12. Click Save.

    Note: The users who will be monitoring (for example, supervisors) can add the users who are monitored (for example, agents) in their desk phone Presence appearance. The desk phone may need to be rebooted after these settings have been changed.

    *Available for Office Premium and Enterprise users only.