Set General IVR Settings

RingCentral Office®

Admin Guide

Before you begin

When you have set multi-level IVR mode, you can see general IVR settings from the Auto-Receptionist menu.

To set general IVR settings:


  1. From the Admin Portal, select the Phone System tab.
  2. Select Auto-Receptionist.
  3. Select IVR Settings.
  4. Scroll down to General IVR Settings.
  5. Under General IVR Settings, select options:
    • Configure the actions for the general navigation keys. When callers press # (hash/pound) or * (star/asterisk), the following actions are available:
      • Repeat menu greeting
      • Return to root menu
      • Return to previous menu
    • If the caller enters no action after the prompt is played three times, the following actions are available:
      • Disconnect: The call will be disconnected.
      • Connect directly to an extension: The caller is routed to the extension you specify.
  6. Click Save.