Overflow Call Queues

RingCentral Office®

Admin Guide


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Call Queues tab.
  4. Select an existing call queue group. The call queue group must be configured with either a Rotating or In Fixed Order call handling protocol. See Incoming Call Handling.
  5. Click Overflow Call Queues.
  6. The Overflow Call Queues pop-up appears. Select a maximum of three groups from the Available Queues list.
  7. Use the arrow buttons to move them to the Selected Queues list.
  8. Click Save. On first use, an Alert pop-up appears. Select whether to Keep disabled and save or Enable and save the selected overflow queue.


The number of enabled overflow call queues are shown in the Info pop-up.