Voicemail Greeting

RingCentral Office®

Admin Guide


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Shared Lines tab.
  4. Select an existing Shared Lines group. The Group Details pop-up appears.
  5. Click Messages & Notifications.
  6. Click Voicemail Greeting.
  7. A pop-up will appear displaying the current Voicemail Greeting. Choose your preferred type of greeting.
    1. Default: To use the provided greeting, select the button next to Default.
    2. Custom: Select the button next to Custom and then select how you’d like to set your custom recording:
      • Record Over the Phone

        Next to Call me at, choose a phone number from the drop-down menu if you have saved numbers or type a phone number in the text field. Click the Call Now button, and RingCentral will call you to record your message.

      • Record Using Computer Microphone Click Allow if RingCentral asks to record through your computer. The Microphone Test and Record settings will appear. When ready, click the red Record button to record your company greeting.
  8. Click Save.