Configuring Call Forwarding for Unreachable Phone

RingCentral Office®

Admin Guide

Before you begin

You can configure Call Forwarding for Unreachable Phone through your online account.


  1. Log in to your RingCentral online account.
  2. From the Admin Portal, select the Users tab.
  3. Select a particular User.
  4. Click Call Handling & Forwarding.
  5. Click Call Forward for Unreachable Phone.

    The Call Forward for Unreachable Phone pop-up appears.

  6. Set the Call Redirection slider button to On.
  7. Choose a Call Forward destination.
    1. Extension: for an Extension, click the button next to the User or Extension to which you want the call forwarded.

      You can also find the name of a User or Extension by entering the User name or Extension in the Search field and enter All Departments.

    2. Other Number: for an Other Number, enter the destination phone number in the Phone Number field.
  8. Click Save.