Set a Voicemail Greeting

RingCentral Office®

Admin Guide


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Others tab.
  4. Select an existing Message-Only Extension.
  5. Click Messages & Notifications.
  6. Click Voicemail Greeting.
  7. A pop-up will appear displaying the current Voicemail Greeting. Choose your preferred type of greeting.
    1. Default: Select the button next to Default.
    2. Custom: Select the button next to Custom and select how you’d like to set your custom recording:
      • Record Over the Phone

        Next to Call me at, choose a phone number from the drop-down menu if you have saved numbers or type a phone number in the text field. Click the Call Now button, and RingCentral will call you to record your message.

      • Import

        Browse for a WAV or MP3 file you want to use. Click Attach., then Save.

      • Record Using Computer Microphone

        Click Allow if RingCentral asks to record through your computer. The Microphone Test and Record settings will appear. When ready, click the red Record button to record your company greeting.

  8. Click Save.