Voicemail Preview*

RingCentral Office®

Admin Guide

Before you begin

The voicemail preview provides a voicemail text with the essential point of the message. It delivers a text version to your RingCentral mobile or desktop application or via e-mail.


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Call Queues tab.
  4. Select an existing Call Queue.
  5. Click Messages & Notifications.
  6. Click Voicemail Preview. The Voicemail Preview pop-up appears.
  7. Select the On or Off button to activate or deactivate Voicemail Preview.
  8. Click Save.

    *Available for Enterprise users only.