Greeting and Blocked Numbers

RingCentral Office®

Admin Guide

Before you begin

Set Greeting and keep the default, or record a custom group greeting. Click Blocked Numbers to block specific calls or all calls for this call group. Then, set up the message blocked callers will hear.


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Select the Shared Lines tab.
  4. Select an existing Shared Lines group.
  5. Click Greeting & Blocked Calls.
  6. Under Group greeting, be sure the button next to On is selected if you’d like a greeting.
  7. Click Set Greeting to set your greeting.
  8. A pop-up will appear displaying the current Voicemail Greeting. Choose your preferred type of greeting.
    1. Default: To use the provided greeting, click Default.
    2. Custom: Select the button next to Custom and select how you’d like to set your custom recording:
      • Record Over the Phone

        Next to Call me at, choose a phone number from the drop-down menu if you have saved numbers or type a phone number in the text field. Click the Call Now button, and RingCentral will call you to record your message.

      • Record Using Computer Microphone

        Click Allow if RingCentral asks to record through your computer. The Microphone Test and Record settings appear. When ready, click the red Record button to record your greeting through your computer microphone. Stop the recording and listen to the playback.

      • Import

        Browse for a WAV or MP3 file you want to use. Click Attach.

  9. Click Save.
  10. Click Blocked Calls.
  11. Set your preferences for Blocked Calls.
  12. Click Save.