Record a Prompt over the Phone

RingCentral Office®

Admin Guide

Before you begin

Account admins and users with permissions can create a custom audio prompt. One way to create this prompt is to record the prompt using your RingCentral phone.


  1. From the Admin Portal, click the Phone System tab.
  2. Click Auto-Receptionist.
  3. Click Prompts Library.
  4. Click Record Prompts.
  5. The Record Prompt pop-up appears.
  6. Enter a name in the text field next to Prompt Name.
  7. Click Record Over the Phone.
    • Next to Call me at, choose a phone number from the drop-down menu if you have saved numbers or type a phone number in the text field.
    • Click the Call Now button, and RingCentral will call you to record your message. Record your IVR prompt over your phone when prompted.
  8. Click Done.