IVR Tool*

RingCentral Office®

Admin Guide

Before you begin

RingCentral provides additional IVR tools to help you create and manage your IVR Menus. Auto-Receptionist consists of three parts that help you configure your IVR: IVR Menus, IVR Editor, Prompts Library.

  • Configure IVR menus with the Visual IVR Editor
  • Import prompt recordings
  • Record prompts
  • Import and export XML files
    Note: Any change on the IVR menu overwrites the imported XML file. It is suggested that you export and save a new XML file after making changes.

Access the IVR Tool by using the following steps:


  1. From the Admin Portal, select the Phone System tab.
  2. Select Auto-Receptionist.
  3. Select the IVR Editor tab.

    *Available for Office Premium and Enterprise users only.

    Use the IVR tool to: