Before you begin
RingCentral provides additional IVR tools to help you create and manage your IVR Menus. Auto-Receptionist consists of three parts that help you configure your IVR: IVR Menus, IVR Editor, Prompts Library.
- Configure IVR menus with the Visual IVR Editor
- Import prompt recordings
- Record prompts
- Import and export XML filesNote: Any change on the IVR menu overwrites the imported XML file. It is suggested that you export and save a new XML file after making changes.
Access the IVR Tool by using the following steps:
- From the Admin Portal, select the Phone System tab.
- Select Auto-Receptionist.
Select the IVR Editor tab.
*Available for Office Premium and Enterprise users only.
Use the IVR tool to: