Select Prompt Mode: Text-to-Speech

RingCentral Office®

Admin Guide

Before you begin

RingCentral's text-to-speech utility converts the text greeting you typed into a voice file and saves it to the IVR Prompt Library. Set an IVR prompt using text-to-speech. The text you enter must contain only letters, digits, space, commas, and periods. No special symbols. Use the words “hash” or “pound” or “star” instead of “#” or “*” if needed.

To set up a text-to-speech prompt for an IVR menu:


  1. From the Admin Portal, select the Phone System tab.
  2. Click Auto-Receptionist.
  3. Click the IVR Menus tab.
  4. Select an existing IVR Menu. The Extension Info appears.
  5. Click Prompt. The IVR Prompt pop-up appears.
  6. Under Prompt mode, select the button next to Text to speech.
  7. In the box for Text: type your desired greeting and connection instructions for your callers.
  8. Click Save.