Dial-by-Name Directory

RingCentral Office®

Admin Guide

Before you begin

The Dial-by-Name section allows you to enable callers to search your phone system by users’ first or last names using their dial pad keys.

To Configure the Dial-By-Name Directory


  1. From the Admin Portal, select the Phone System tab.
  2. Select Auto-Receptionist.
  3. Click Dial-by-Name Directory.
  4. Under Dial-by-Name Directory, set the slider button to On. Select options for dialing by name:
    • By default, all extensions are included in the directory.
    • To limit included extensions, under Extensions in Directory, Click Edit. Then select the extensions you want to include in the Dial-by-Name Directory
  5. Click Done.