Set a Voicemail Greeting

RingCentral Office®

Admin Guide


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Call Queues tab.
  4. Select a Call Queue.
  5. Click Messages & Notifications.
  6. Click Voicemail Greeting.
  7. A pop-up will appear displaying the current Voicemail Greeting. Choose your preferred type of greeting.
    1. Default: Select the button next to Default.
    2. Custom: Select the button next to Custom and select how you’d like to set your custom recording:
      • Record Over the Phone

        Next to Call me at, choose a phone number from the drop-down menu if you have saved numbers or type a phone number in the text field. Click the Call Now button, and RingCentral will call you to record your message.

      • Import

        Browse for a WAV or MP3 file you want to use. Click Attach.

  8. Click Save.
    Note: If you have set custom call queue hours, follow these steps for both the Call Queue Hours and After Hours tabs