Before you begin
Select the extension to use for the operator, which receives all calls and messages by default. The operator extension is, by default, extension 101.
To reset the Operator Extension,
- From the Admin Portal, select the Phone System tab.
- Select Auto-Receptionist.
- Select IVR Settings.
- Under General IVR Settings, click Select Extension. The Operator Extension pop-up appears.
- Select the extension for the operator.
- Click Done.
The assigned Operator Extension then appears under General IVR Settings heading.