Operator Extension

RingCentral Office®

Admin Guide

Before you begin

Select the extension to use for the operator, which receives all calls and messages by default. The operator extension is, by default, extension 101.

Note: Be careful when changing this setting, as the operator is the default call recipient when no other extension is dialed

To reset the Operator Extension,


  1. From the Admin Portal, select the Phone System tab.
  2. Select Auto-Receptionist.
  3. Select IVR Settings.
  4. Under General IVR Settings, click Select Extension. The Operator Extension pop-up appears.
  5. Select the extension for the operator.
  6. Click Done.
  7. Click Save.


The assigned Operator Extension then appears under General IVR Settings heading.