Manage Device Orders

RingCentral Office®

Admin Guide

Before you begin

The Device Orders management feature allows you to view past orders and edit those device orders that are in pending status to change the devices ordered, or the shipping address.

You can edit those orders during the hold period that occurs from one to four hours after your initial order placement. An order can only be modified a single time, after which is it submitted immediately to the distributor for processing.


  1. From the Admin Portal, select the Billing tab.
  2. Click Device Orders.
  3. Click Edit Order on a pending order.
  4. Select the pencil icon to make changes. Select the items that you want to change and change the devices (one or many) to the desired device.
  5. Once completed, new charges (or credits) are displayed.
  6. Click Next.

  7. Change the shipping address, if desired.
  8. Click Next.
  9. Review the changes.
  10. Check to indicate your acknowledgment of the sales conditions and understanding of the new charges.
  11. Click Next.
  12. Confirm that once submitted, you can no longer update the order.


The order update is complete, and the order status is changed to Submitted.

You can click View Order to see the final order.