Call Queue Info

RingCentral Office®

Admin Guide


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Call Queues tab.
  4. Select an existing Call Queue.
  5. The Info pop-up appears. If you don’t have any existing call queues, go to the previous page to learn how to create one.
  6. Edit your settings:
    1. Extension Number
    2. Group Name
    3. Record Call Queue Name
    4. Company Name
    5. Contact Phone
    6. Manager Email
    7. Address
    8. Call Queue Hours
    9. Call Queue Members
    10. Overflow Call Queue
    11. Regional Settings
    12. Resend Welcome Email
    13. Delete Call Queue
  7. Click Save.