Set a Call Queue Greeting

RingCentral Office®

Admin Guide


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Call Queues tab.
  4. Select an existing Call Queue.
  5. Click Greeting.
  6. Select the button next to On.
  7. Click Set Greeting.
  8. A pop-up window will appear displaying the current Greeting. Choose your preferred type of greeting:
    1. Default – Select the button next to Default.
    2. Custom – Select the button next to Custom and select how you’d like to set your custom recording:
      • Record Over the Phone

        Next to Call me at, choose a phone number from the drop-down menu if you have saved numbers or type a phone number in the text field. Click the Call Now button and RingCentral will call you to record your message.

      • Record Using Computer Microphone.

        Click Allow if Office@Hand asks to record through your computer. The Microphone Test and Record settings will appear. When ready, click the red Record button to record your greeting through your computer microphone. Stop the recording and listen to the playback.

      • Import Browse for a WAV or MP3 file you want to use. Click Attach.
  9. Click Save.

    Note: If you have set custom call queue hours, follow these steps for both the Call Queue Hours and After Hours tabs.