Select Prompt Mode: Audio

RingCentral Office®

Admin Guide

Before you begin

To select a previously recorded audio prompt, do the following:


  1. From the Admin Portal, select the Phone System tab.
  2. Click Auto-Receptionist.
  3. Click the IVR Menus tab.
  4. Select an existing IVR Menu. The Extension Info appears.
  5. Click Prompt. The IVR Prompt pop-up appears.
  6. Under Prompt mode, select the button next to Audio.
  7. Click Select from Prompt Library.
  8. The Select Prompt pop-up appears with a list of pre-uploaded prompts.
  9. Select the button next to the prompt you’d like to set.
  10. Click Save.


You can listen to your new prompt by dialing into the extension and re-recording it until you are satisfied.