Outbound Caller ID

RingCentral Office®

Admin Guide

Before you begin

Set up an outbound caller ID for the group, or use individual numbers as caller IDs for each line.


  1. From the Admin Portal, select the Phone System tab.
  2. Click Groups.
  3. Click the Shared Lines tab.
  4. Select an existing Shared Lines group.
  5. Click Outbound Caller ID.
  6. Choose whether you’d like to use the one number as the caller ID for the entire group or if you’d like to use individual lines.
    1. Group: Select the button next to Group and choose a number from the drop-down menu.
    2. Individual Lines: Select the button next to Individual Lines.
  7. Click Save.

    Messages & Notifications

    Set up a group voicemail and notification options.