Before you begin
Customize your company's business hours. You can specify the opening and closing time for each day of the week or select 24 hours. This establishes the settings for the Business Hours and After Hours tabs in other settings areas (such as call queue settings and user settings).
- From the Admin Portal, select the Phone System tab.
- Click Auto-Receptionist.
- Select Company Hours.
Set your Company Hours to:
- 24 hours to have incoming calls handled the same way all the time.
- Custom hours lets you specify hours for each day of the week. You can also set separate call-handling rules and greetings for Business Hours and After Hours. To copy hours from one day to all weekdays, or to the entire week, select Copy Settings to Weekdays or Copy Settings to All Days.