Before you begin
The Auto-Receptionist greets callers with a recorded message when they call your company. Your Auto-Receptionist is initially set to play a default greeting with your company name using text-to-speech technology. You can set a custom greeting by recording through your phone or computer or by uploading a sound file. You can also connect the Auto-Receptionist calls directly to an extension of your choice.
- From the Admin Portal, select the Phone System tab.
- Click Auto-Receptionist.
- Click IVR Menus and select one of them. The IVR Details pop-up appears.
- Click Call Handling.
- Click Add Key. The Key Press Assignment pop-up appears.
- Set the Key Press.
Select a Connect to action.
- Transfer to voicemail of
- Connect to dial-by-name directory
- External transfer
Then select to whom the setting will apply.
- IVR Menus
- Select Users.
Set Call Handling:
You can also use the Visual IVR Editor to configure call handling settings. Learn more about the Visual IVR Editor.