Call Queue Group Members Availability

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Tap your photo > Phone System > Groups.

Under each Call Queue group name there is a count of Available and of Unavailable members of that group. For example, the Tech Support call queue screen above shows 3 Available and 0 Unavailable.

Available members can take phone calls. Unavailable members are on the phone, or are outside their set business hours.

Tap on a specific Call Queue (Tech Support in this example) and on that group’s Call Queue Info screen; scroll down and tap Members Availability to see the names of the group members who are Available or Unavailable.