Appendix C: Express Setup for Users

RingCentral Mobile App Guide

User Guide
Mobile App

Welcome to the RingCentral business phone system! If this is your first time logging in, you'll need to activate your RingCentral account.

It will take about 15 minutes to set up your account. You will be asked to verify your extension details, set your password, select a security question & answer, set or import your voicemail greeting, and confirm your emergency location.

  • If you leave the Express Setup without finishing, the changes you have made may not be saved.


You can learn more about user features through Knowledgebase articles and the RingCentral Office User Guide.

Activate Your Account

You will see this Welcome Email after your administrator has enabled your account for setup. In this email, you will receive your company phone number and extension (if applicable). The email also indicates whether your account is enabled for login using your Google credentials (if any).

To start your setup,

  1. Open the email message.
  2. The Welcome message appears.

  3. To begin your set up, do one of the following:
  4. Click Set up Account
  5. Copy the link into your browser

The setup instructions continue on the following page.

Your Account Security

After clicking Activate Account, a window opens for you to enter three account security settings:

  • Your password
  • Your pin
  • Your security question & answer

Passwords and Security Questions on your online account maintain your account's confidentiality and privacy. The PIN is used to verify your identity when checking voicemail or is requested by the automated attendant when contacting Customer Care.

Follow the on-screen prompts. For each security setting, certain requirements must be met. For your convenience, these requirements are listed next to the setting as you enter the information.

  • If your extension is configured as a Google tagged account by your administrator, your Express Setup will have different setup options


  1. Create your Password.
  2. Follow the requirements listed next to the Password and Confirm Password fields. A green check mark indicates when you have met a requirement.

  3. After you Confirm Password, press Continue.

The next step in Your Account Security is to set your PIN.

  1. Create your PIN.
  2. Follow the requirements listed next to the PIN fields. A green check mark indicates when you have met a requirement.

    You’ll need this PIN when contacting Customer Care or when checking voicemail.

  3. Press Continue.

The last step in Your Account Security is to select a Security Question and Answer.

  • You will be asked for your Security Question and Answer each time you contact RingCentral Support. Keep a record of the question and answer for future reference.


  1. Select one of the questions listed in the Security Question and Answer menu.
  2. Enter your answer to the security Question in the Answer field.
    Note: Your answer must be at least 4 letters.
  3. Press Continue.

Quickly Get Up and Running

The next two steps include reviewing your User Info and specifying Call Handling for incoming calls to your new number.

Review Your User Profile
  1. Click STEP 1.
  2. Review your user profile.

Your User Info appears in a separate window.

  1. Verify that your information is correct.
  2. If not, update your name or corporate email address.

  3. The name shown in your User Info will appear in your corporate directory for others in your company to contact you
  4. Select Use email to log in to enable login to your account using a unique corporate email address.
  5. Email functions only if your email address is unique in all RingCentral accounts.
  6. Click Continue.

Now check or reset your Regional Settings.

  1. Verify Regional Settings specified for your account. These are: Country, Time Format, and Time Zone.
  2. Click Continue.

Now check or reset your Emergency Calling - Registered Location.

The Emergency Calling - Registered Location is the physical location of your phone that is using the RingCentral Digital Line. Emergency dispatchers (Emergency Call Service) will send first responders to this exact location.

  • You must provide a proper address or you will not be able to place calls using this number. Verify that your administrator updates this address every time you move your phone to a different physical location. If your administrator does not update this, emergency calls may not be routed to the appropriate responder for your current location


  1. Set the Emergency Calling - Registered Location for your account.
  2. Enter your name
  3. Enter your country
  4. Enter your address
  5. Enter your state
  6. Enter your postal zip code
  7. Read the agreement describing Emergency Calling - Registered Location .
  8. Click Agree and Continue.

Call Handling

As a user, you can set up call forwarding rules for your extension. You can add up to 10 forwarding numbers for each extension assigned to you and set calls to ring sequentially or simultaneously.

In this step you’ll enable call forwarding to another number. First, note the phone extensions to which you might want to forward your calls.

  1. You can either skip this step or set your phone to route your calls to another phone. To omit this step, click Skip. Then go to Voicemail Setup.
  2. To add a device for call forwarding, click Add Phones.
  3. To add desk phones to which you can forward calls, click Add Devices.

Select additional devices (if any) you would like to ring when you receive an incoming call to your business number.

  1. Select the type of phone to which the forwarded call will be sent.
  2. Enter the number of the selected phone. Continue adding phones, as needed.
  3. Click Next.

The setup instructions continue on the following page.

  1. Select whether the forwarded phones ring Simultaneously or Sequentially.
  • Select Simultaneously if you prefer the call to ring on all forwarded phones at the same time. Because of different networks, ringing to some devices, such as mobile devices may be delayed.
  • Select Sequentially if you prefer the call to ring on forwarded phones in a sequential order. Arrange the forwarding order by dragging up or down.
  • Click Save.
Voicemail Setup

Now, set up the message your callers will hear when RingCentral forwards your calls to Voicemail.

You can choose the default voicemail greeting “Keep Defaults” or you can select “Customize” to record or import your greeting. See the default greeting text shown below the playback button.

Changing the Voicemail Greeting

The next two pages explain how to keep the default voicemail greeting, or create a custom greeting by recording over the phone or importing a file.

To keep the default greeting, follow these steps:

  1. Click Keep Default.

To keep the default, follow these steps:

  1. Click Save and skip to “Click Finish Setup” You’re almost done! The next steps are on the following pages. .

To RECORD OVER THE PHONE or Import a Custom Greeting

  1. To record or import a new greeting, click Custom.
  2. You can record your greeting over the phone, or you can import a custom greeting.

  3. To record your message over the phone, click RECORD OVER THE PHONE, enter a number in Call me at field and click Call.
  • To import a previously recorded message, click IMPORT and follow the instructions. (Use an .mp3 or .wav formatted file.)
  • Click Save.

You’re almost done! The next steps are on the following pages.

  1. Click Finish Setup.
Use RingCentral Anywhere

Collaborate with co-workers and manage your phone system from any device. Apps are available for download that expand your ability to collaborate with others using the RingCentral applications.

Continue to the following page.


You have completed the initial setup of your RingCentral business phone system.

  1. Note the phone number shown on the Congratulations screen.
  2. Click Go to My Account.

In the following pages, you’ll log in to your RingCentral account.

Overview Page

Your RingCentral Office Overview page opens. Take a short tour of your Overview page.

  1. Overview page is your dashboard to the RingCentral system.
  2. Recent Messages and Recent Calls lists your recent incoming and outgoing messages and calls.
  3. Shortcuts are menus to frequently accessed settings.
  4. Announcements lists messages from RingCentral.
  5. Resources provides quick access to Community, Blog, and Feedback. Go to Feedback to report an issue with RingCentral Customer Care.
  6. Get Help lets you find answers to most of your questions, request Support, see service status messages, or toggle on/off feature tips.
To Find Information About
Knowledgebase Articles

For further instructions on these subjects:

Continue to the following page.