Call Queue Info

RingCentral Mobile App Guide

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User Guide
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Mobile App

From the Groups menu, tap the name of a Call Queue group, then tap Call Queue Info, where you can edit or add information, as needed:

  • Record or modify the pronunciation of the Call Queue Name.

 

  • Enter a Contact Phone for the group.
  • View Member Availability (according to how the members have set their Business Hours and After Hours).
  • Enter an Address for the group.
  • Set the Call Queue group’s business Hours; incoming calls can be handled differently for Business Hours and for After Hours.
  • Enter Regional Settings.
  • Re-send the Welcome Email that is sent to the Group Manager and the Group Members if they haven’t yet responded to their original invitation. This option

goes away when this group’s manager and members have all responded.

  • You can also Delete the Call Queue.